Terms & Conditions
Terms & Conditions
Mind the Mom Retreats
By booking a place on a Mind the Mom retreat, you agree to these terms. Please read them carefully before booking. If anything is unclear, I am always happy to talk it through with you.
1. Your booking
1.1 Your place is confirmed once we have received your deposit and sent you a written booking confirmation.
1.2 Please check your confirmation carefully and let us know straight away if any details are incorrect, including your child’s name and age, room choice and dietary needs.
1.3 Retreat prices are per room, for one mother and one child, as listed on our website. Fees for an additional child or adult are agreed at the time of booking.
2. Payments
2.1 Payments are made in three stages:
30% of the total retreat price on booking. This deposit is non-refundable.
20% no later than 4 months before arrival.
The remaining 50% no later than 1 month before arrival.
2.2 You are welcome to pay in full at any time.
2.3 If you book within 4 months of arrival, 50% of the total price is due on booking. If you book within 1 month of arrival, the full price is due on booking.
2.4 Payment can be made by bank transfer or card.
2.5 If a payment is not received by its due date, we will send you a reminder. If payment is still not received within 7 days of that reminder, we may cancel your booking, and the cancellation terms in section 3 will apply.
3. If you need to cancel
3.1 Cancellations must be made in writing by email to info@mindthemomretreats.com. The date we receive your email is the date of cancellation.
3.2 The following terms apply, based on the total retreat price:
More than 4 months before arrival: we retain 30% (your deposit) and refund the rest of what you have paid.
Between 4 months and 1 month before arrival: we retain 50% and refund the rest of what you have paid.
Less than 1 month before arrival: we retain 100%, and no refund is due.
3.3 Refunds are processed within 30 working days.
3.4 No refunds are given for late arrival, early departure or days not used during the retreat.
4. Transferring your place
4.1 If you can no longer attend, you may transfer your place to another mother at no extra cost, at any time before the retreat begins. Please let us know in writing with her details.
4.2 The new guest will need to accept these terms. Any difference in price, for example for an additional child or a change of room, will be adjusted accordingly.
5. Travel insurance
5.1 We strongly recommend that you take out travel insurance for yourself and your child as soon as you book, covering cancellation, medical care and travel disruption.
5.2 Please note that most travel insurance policies cover unforeseen events such as illness, injury or a family emergency, but not a change of plans. Please check your policy carefully.
6. Changes to your booking
6.1 If you choose to move to a lower-priced room after booking, the original price still applies and no refund is due.
6.2 If you would like to move to a higher-priced room, the difference will be added to your remaining payments, subject to availability.
7. Events beyond our control
7.1 If the retreat cannot go ahead because of events outside our control, such as natural disasters, extreme weather, fire, pandemics, government restrictions, war, civil unrest or the closure of airports, we will offer you a credit for the full amount you have paid, valid for 24 months, to use on any Mind the Mom retreat. This credit replaces a cash refund.
7.2 If the retreat goes ahead but you are unable to travel because of official travel restrictions in your country or in Portugal, the same credit applies, subject to availability on future retreats.
7.3 Personal circumstances, including illness, are covered by section 3 and by your travel insurance, not by this section.
7.4 We are not responsible for the cost of flights, transfers or other travel arrangements in any of these cases.
8. Changes on our side
8.1 We plan every retreat with great care. Occasionally we may need to adjust the programme, a teacher or practitioner, or an activity. When this happens, we will always replace it with something of the same standard.
8.2 In the rare event that we need to change your room, we will offer one of an equal or higher standard.
9. Health and wellbeing
9.1 Please make sure you are fit and well to travel and take part in the retreat activities. If you have any injuries, health conditions or are pregnant, please let us and your yoga teacher know before the retreat, and seek medical advice if needed.
9.2 All yoga sessions are gentle and adaptable. Please always listen to your body and rest whenever you need to.
9.3 Please share any dietary requirements or allergies for you and your child at the time of booking, and any changes no later than 6 weeks before arrival, so our kitchen can plan safely.
10. Children and childcare
10.1 Childcare is provided during the scheduled hours described in the retreat information. Outside these hours, children remain in the care of their mother.
10.2 Children must be supervised by an adult at all times outside childcare hours, especially near the pool and ponds.
10.3 Our childcare team will always let you know if your child needs you during the sessions.
11. The venue
11.1 Please treat the house, gardens and the people who look after them with care. Any damage caused by you or your child will be charged at the cost of repair or replacement.
11.2 The venue’s house rules will be shared with you before arrival and form part of these terms.
11.3 In the rare case of serious or repeated behaviour that affects the safety or comfort of other guests, the team or the venue, we may ask you to leave the retreat. In this case, no refund will be due.
12. Liability
12.1 To the extent permitted by law, Mind the Mom is not liable for any injury, illness, loss or damage to you, your child or your belongings during the retreat or while travelling to and from it, except where caused by our negligence.
12.2 Please keep valuables in your room and take care of your personal belongings.
13. Photography
13.1 Retreats are often photographed so you have memories to take home. Before the retreat, we will ask for your consent through a separate photo form. Images of you or your child will never be shared publicly without your permission.
14. If something is not right
14.1 If anything is not as it should be during your stay, please tell me straight away so I can put it right while you are with us.
14.2 If you still have a concern after the retreat, please write to info@mindthemomretreats.com within 14 days of your return.
15. Website
15.1 All content, photographs and materials on mindthemomretreats.com belong to Mind the Mom and may not be copied or used without permission.
15.2 While we do our best to keep all information on the website up to date, the details in your booking confirmation always take priority.
16. General
16.1 We may update these terms from time to time. The terms that apply to your booking are the ones in place on the date you booked.
16.2 These terms are governed by Portuguese law, and any disputes will be handled by the Portuguese courts.
Contact
Juliana Stachuk-Herrmann
info@mindthemomretreats.com
CONTACT
Juliana Stachuk Herrmann – info@mindthemomretreats.com